SuiteOp

Guest operations platform SuiteOp was founded in 2022, assisting short-term rental operators and hotels by automating manual processes.

The platform offers a suite of features such as automated check-ins and check-outs, guest screening and verification and 24/7 unit monitoring and security.

What is your 30-second pitch to investors?

SuiteOp is a unified guest operations platform revolutionizing the $1.2 trillion global lodging industry. Created by operators who faced real challenges managing hundreds of rental units, our automation-first ecosystem delivers a 3.5x return on investment (ROI) while reducing operational expenses by 20%.

We unify smart device management, guest portals, screening and task management—eliminating fragmented software stacks and addressing labor shortages. With 0% customer churn, we’ve proven exceptional product-market fit for properties of all sizes.

Describe both the business and technology aspects of your business.

Business: SuiteOp serves the global lodging industry with a focus on short-term rentals, vacation properties and boutique hotels. In an environment increasingly defined by operational complexity and staffing challenges, we empower property managers to consistently deliver premium guest experiences—without scaling costs or headcount.

Technology: SuiteOp unifies internet of things management, white-labeled guest portals, guest screening, task automation and performance analytics into a single, streamlined platform. By bridging the disconnect between guest-facing and operations teams, we enable seamless workflows across the entire guest journey. Backed by a deeply technical founding team, we innovate at speed—shipping new features two to three times faster than competitors and continuously adapting to the evolving needs of modern hospitality operators.

Give us your SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis of the company.

Strengths:

• SuiteOp is founded by actual operators with real-world experience in the short-term rental (STR) industry.
• SuiteOp’s team is built to operate with artificial intelligence (AI) at its core, delivering 3x output per team member compared to legacy models.
• The platform has experienced zero customer churn, signaling strong product-market fit.
• An automation-first approach directly addresses the industry’s labor shortage challenges.
• A technical founding team enables rapid development cycles and fast iteration.
• Customers report an average 3.5x ROI and up to 20% reduction in operational expenses.

Weaknesses:

• We do have some development bandwidth constraints, with many features in our pipeline—there are so many amazing tools we want to build and not enough hours in the week.
• A small team size restricts our ability to match the marketing spend of larger competitors.
• The platform requires initial setup from operators—those expecting instant results without configuration won’t see the platform’s full potential.

Opportunities:

• SuiteOp is targeting the massive $1.2 trillion global lodging industry across STRs, vacation rentals and boutique hotels. 
• A recent capital injection is accelerating product development and market expansion.
• Next-generation AI-powered automation tools are in development to deepen operational efficiency.
• The STR segment is expanding rapidly within the broader hospitality landscape.

Threats:

• Economic slowdowns may reduce demand in the travel and hospitality sectors.
• While “all-in-one” property management system solutions can sometimes win marketing battles, sophisticated operators seeking genuine cost savings and scalable automation consistently choose SuiteOp for its specialized operational excellence.

What are the travel pain points you are trying to alleviate from both the customer and the industry perspective?

From the industry perspective, SuiteOp addresses:

• Skyrocketing operational costs Chronic labor shortages
• Disjointed software stacks that makes scaling difficult
• Inefficient coordination between front and back-office teams
• Complex operational sequences that still require manual intervention
• The challenge of maintaining profitability during economic downturns
  

From the customer perspective, SuiteOp enables:

• Enhanced guest technology experiences through simplified hardware management
• Personalized service offerings via customized digital guidebooks
• Streamlined communication between on-site staff and remote teams
• Property protection through intelligent guest screening
• Increased ancillary revenue opportunities through built-in upsells

So you’ve got the product, now, how will you get lots of customers?

We’re approaching growth from three angles that reflect who we are as a company:

First, we’re going deep in the conference circuit. The STR world lives for their meetups, and this year we’ll be at six events—doubling that to twelve next year. While it’s great exposure, the real value is in staying close to the challenges our customers face. These in-person conversations help us build proactively, not reactively.

Second, we’re harnessing the power of word-of-mouth. Our growth here has been phenomenal, so we launched a referral program last month—and it’s already gaining traction. Over 30% of our customers have joined, and half have already referred someone. This is a tight-knit industry where operators constantly share tips, and SuiteOp is increasingly part of the “you’ve GOT to try this” conversation.

Finally, we’re stepping out from behind the curtain. After a long heads-down build phase, we’re committed to sharing our journey more openly—the wins, the stumbles and everything in between. This industry values authenticity, and we’re building relationships by being transparent about what we’re creating and why it matters.

Tell us what process you’ve gone through to establish a genuine need for your company and the size of the addressable market.

SuiteOp was born from the real operational pain points we experienced while scaling our previous short-term rental business, Sosuite. That firsthand experience gave us clarity on what operators truly need—and how to build it. Our current 0% customer churn confirms strong product-market fit. We’re targeting the $1.2 trillion global lodging industry, which includes over 10 million professionally managed properties actively seeking smarter operational solutions.

How and when will you make money?

SuiteOp uses a simple monthly pricing model based on the number of active properties managed through the platform. This approach contrasts with competitors’ transaction-based fees and gives operators predictable, stable pricing—especially valuable in a margin-sensitive industry.

What are the backgrounds and previous achievements of the founding team?

Jean-Emmanuel Losi brings deep technical expertise as CEO, having led engineering teams at PwC and built enterprise-grade systems at scale. Simon Seroussi complements that with hospitality tech experience from TravelClick, where he led direct booking product development and played a key role in the company’s $1.52B acquisition by Amadeus. 

Together, they founded and scaled Sosuite into a profitable STR operation managing hundreds of units with 60 employees. Their hands-on experience gives them rare insight into the daily realities of hospitality—and how to solve those challenges with technology.

How have you addressed diversity and inclusion within your business?

At SuiteOp, we prioritize excellence and believe diversity is key to building innovative teams. Two of our first three hires are women, and both founders are immigrants who bring global perspectives to everything we do. This foundation shapes our inclusive culture and helps us understand a broad range of customer needs. We hire based on talent and drive—regardless of background—and are building a merit-based, high-performance environment from day one.

What’s been the most difficult part of founding the business so far?

The hardest part has been maintaining focus amid endless opportunity. Rather than setting vague goals like “increase utilization,” we identify a few specific actions that will move key metrics, then execute with intensity.

Our founding team is highly complementary: Jean-Emmanuel leads technical execution and long-term vision, while Simon translates market needs into focused, testable experiments using our test-measure-scale approach.

Each quarter, we commit to a tight set of high-impact initiatives with clear ownership. That creates accountability, encourages team contribution and helps us move fast. If something works, we double down. If it doesn’t, we pivot quickly. This disciplined operating model is what keeps us ahead.

Generally, travel startups face a fairly tough time making an impact—so, why are you going to be one of the lucky ones?

We combine two things most startups in this space don’t: deep operating experience and serious technical firepower. Our product-market fit is real—shown by near-zero churn and strong ROI. We’re solving not just for growth but for survival in a high-pressure industry, and we’re doing it with a product that actually reduces costs while improving service.

Many founders in this space are either technologists with no operating experience or operators with no technical background. Jean-Emmanuel and Simon are both—and that’s why we’re positioned to win.

A year from now, what state do you think your startup will be in?

Eighteen months ago, we had little more than some code and a vision. Today, SuiteOp powers thousands of units across every continent. A year from now, we’ll be the automation backbone for hospitality operators in 50+ countries. Our team, now based in New York, has grown from just the two of us to a high-performing core team. The question is no longer “Can we build this?” but “How do we empower exceptional people to build something extraordinary together?”

We’re laser-focused on one goal: turning every tedious manual process in hospitality operations into 100% automation. That’s how we free operators to focus on what humans do best—building relationships and creating memorable guest experiences. By next year, we’ll have helped operators cut overhead by 30–40% while raising guest satisfaction. In this industry, that’s not just a win—it’s the only way to survive.

What is your end-game?

Our mission is crystal clear: build the most powerful operations platform that gives independent hospitality operators the same technological edge as major chains, without the enterprise price tag. 

Rather than locking ourselves into a predetermined exit strategy, we’re focused on creating maximum optionality. By maintaining rapid growth while staying capital efficient, we’ll be in a position of strength when we reach our next inflection point in about 24 months. At that stage, we’ll evaluate what best serves our mission—whether that’s raising strategic capital to accelerate expansion, leveraging our strong EBITDA to grow independently, or considering acquisition offers that would amplify our impact. 

What we won’t compromise on is our innovation velocity and customer obsession. The hospitality industry desperately needs our solution, and we’re committed to delivering it however makes the most sense for the long-term.