Artificial intelligence and cybersecurity: How worried should travel brands be?
The security of communications, whether handwritten or electronic, has been an arms race ever since Julius Caesar shifted the alphabet to hide his love letters. One side develops new ways of encrypting messages while rivals develop new technologies to decrypt the information they contain. This means organizational cybersecurity always needs
Phocuswright analysts share their travel predictions for 2025
As we enter a new year, Phocuswright analysts are looking to the future, and more specifically, what might happen in the next 12 months. Together, the group has their eyes trained on advancements in electric vehicles, luxury travel, growth in the Asia Pacific region, administration changes in the United States
Travel websites littered with accessibility issues
Websites — including travel websites — are facing significant accessibility issues, according to a new report from AudioEye, which is focused on building an inclusive digital future. The 2025 Digital Accessibility Index, released this week, found an average of 297 accessibility issues detectable by automation during the fourth quarter of
Check your account to earn 20 points per dollar on your first Capital One Travel hotel booking
Capital One cardholders should check their account for a generous offer for first-time hotel bookings through the Capital One Travel platform. Targeted cardholders can earn 20 Capital One miles per dollar spent on their first hotel booking by April 1; they can earn up to a maximum of 50,000 miles
Airbnb’s Icons, group travel features have contributed to 1.7 million new profiles since May
When Airbnb revealed its Icons last May, the program received a lot of buzz both positive and negative — some were impressed with the pop culture-aligned experiences while others called the move a publicity stunt. But one thing is certain — the effort is bringing new users into Airbnb’s ecosystem: in
Alexa+ could earn “top-of-the-funnel” spot in travel research
Amazon has launched Alexa+, an artificial intelligence assistant aimed at integrating into users’ lives with the capability to entertain, organize, converse, place orders, book tickets, provide travel inspiration and more. Major travel brands including Tripadvisor and Uber have partnered with Amazon for the debut of its next-generation voice assistant. “With 600 million
Revolutionary travel management companies do exist
A recent opinion piece on PhocusWire suggested that the corporate travel world is fundamentally broken and that most travel management companies (TMCs) are not fit for purpose. I strongly disagree, let me tell you why. In my 32+ years in travel, it’s very rare I hear a corporate saying “I
Can a revolution fix the travel management world?
The world of travel management companies (TMCs) is broken. Not in a subtle way where a bit of tweaking might solve the issues, but in a fundamental, structural kind of way, which questions why they still exist. The reality is that many TMCs are no longer fit for purpose. They
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12 Amazon Travel Essentials to Take Sightseeing
Being properly prepared for a day of sightseeing can make a world of difference when it comes to fully enjoying your adventure, no matter what’s on the docket. Fortunately, from the perfect travel purse to hold your belongings to the items you choose to keep inside, Amazon has everything you
How AI search platforms may change travel marketing
When ChatGPT first hit the mainstream, it seemed to many that the multibillion-dollar world of travel search marketing was about to change overnight. It didn’t turn out that way. “When the whole ChatGPT thing exploded, I was very bullish that this would be a massive disruptor because users would be
