It’s a tough news day for Southwest Airlines loyalists. We thought the worst was over when Southwest announced an end to its open-seating policy last summer, but we were wrong — Southwest has now announced an end to its beloved free-checked-bags policy.
The announcement also includes other changes, such as a new “Basic” fare option, dynamic pricing for award tickets and the return of expiration dates for flight credits.
Here’s what we know and what you can do to lessen the blow.
Checked bag fees
Related: Comparing the Southwest Rapid Rewards Priority, Premier and Plus credit cards
Basic fare replaces Wanna Get Away
Southwest already took a step in this direction last week, slashing Rapid Rewards earnings on this lowest fare by two-thirds. Now, the full details of the new fare are available.
If you purchase a Basic fare, it will not be eligible for changes — though it can still be canceled for free, as long as you do it at least 10 minutes prior to departure. In addition, Basic travelers will not be eligible for free same-day changes (currently an option by paying any applicable fare difference), nor can they request complimentary same-day standby.
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Read more: Southwest Airlines slashes Rapid Rewards earnings: Is it a bad sign for customers?
Expiration of flight credits
Southwest made headlines in July 2022 for being the first airline to eliminate expiration dates for its flight credits, adding one more reason for customers to choose Southwest over other airlines.
But now, that customer-friendly feature is being walked back. Flight credits issued on or after May 28 will expire in 12 months for Wanna Get Away Plus, Anytime and Business Select fares — and in just six months for the new Basic fare class.
What we don’t know
How you can prepare now
Book (or cancel) your travel before May 28
Get a Southwest cobranded credit card
If you want the option to check a bag for free without having to pay for a ticket in a higher fare class, holding a credit card is the only insurance you’ll have moving forward. And now is a great time to add a Southwest credit card to your wallet since they have some solid limited-time welcome offers.
Related: Earn a Companion Pass plus 30,000 points with these Southwest card offers
Share your frustrations with Southwest
If these changes are making you reconsider your loyalty to Southwest, share that feedback directly with the carrier. We have seen instances where airlines have rolled back major overhauls of their loyalty programs (Delta Air Lines immediately comes to mind), so if enough frustrated customers reach out, there’s a chance these changes will be softened — at least partially.